__
BEDSIDEMANNER.INFO
BECAUSE PATIENTS JUDGE YOUR SKILLS BY YOUR BEDSIDE MANNER
BECAUSE PATIENTS JUDGE YOUR SKILLS BY YOUR BEDSIDE MANNER
_
Bedside Manner Blog
(2020/12/30)
Most people want health-care providers who communicate well and offer some level of conversation. Despite this obvious fact, some doctors don’t converse with their patients, and more importantly they don’t communicate at a most critical moment: when the patient is in distress or in pain. While every doctor responds to the screaming patient, only the perceptive observer reads body language to help him or her respond to less clearly expressed patients’ needs.
Body language is a form of nonverbal communication ranging from the easy-to-read (laughing and crying: both of wh ... (2020/11/29)
Each professional must decide how to address patients and how they would prefer to be titled. Some doctors strive for a casual office while others prefer formality. There is a way to have both and to please most everyone.
The way to greet patients varies from one geographic or socioeconomic setting to another. As a rule of thumb, staff should address young patients (under thirty years of age) by first name and older patients (over thirty years of age) by surnames. Doctors may use first names for most patients under sixty years of age.
A twenty-year-old calling an eighty-year-old wom ... (2020/11/01)
The Top Ten Things You Should Never Say During Surgery
10. “Don't worry. I think it is sharp enough.”
9. “Nurse, did this patient sign the organs donation card?”
8. “Damn! Page eighty-four of the manual is missing!”
7. “Everybody stand back! I lost a contact lens!”
6. “Hand me that...uh...that uh.....thingie.”
5. “Better save that. We'll need it for the autopsy.”
4. “What do you mean ’You want a divorce?’”
3. “Whoa, wait a minute, if this is his splee ... (2020/10/05)
Saint Peter had a terrible cold, so he asked Jesus if he could have the day off to go to the doctor.
Jesus said, “Sure, I’ll watch the Pearly Gates for you.” It was a slow day and at the end of the day an old man with white hair approached the gates.
“May I enter the Kingdom of Heaven?”
Jesus replied, “We’d love to have you, but tell me what you’ve done to earn your space here among the good?”
“I am but a simple carpenter, however my son was very special. I raised him to be a carpenter too, but a miraculou ... (2020/08/28)
A seven-year-old girl comes home from school and tells her mother, “A boy in my class asked me to play doctor.” “Oh, dear,” the mother nervously sighed. “What happened, honey?” “Nothing. He made we wait forty-five minutes and then double-billed my insurance company.”
____
Patients deplore waiting. The more apprehensive, aggravated, or inconvenienced they feel about seeing the doctor, the more volatile they become. While doctors with great bedside manner can often melt away patient hostility by entering the room with a resounding gracio ... (2020/05/17)
Dentist: “Bob, could you let out a blood curdling scream when I start drilling?”
Patient: “But why? It never hurts that much.”
Dentist: “The waiting room is so full that I’m afraid I’m going to miss the championship game this afternoon.”
____
The office environment is a reflection of the health-care provider much in the same manner as is dress and personal grooming. Since bedside manner is the perception patients have regarding your expertise, personality and very being, you can’t ignore your environment. Office design is ... (2020/05/02)
The elderly couple consulted with the young doctor and told him they would like to engage in sex and wanted to make sure they were doing it properly for their age. While it seemed like an odd request, he took them into the examination room and let them go to town. At the completion, he told them they were doing just fine and all should be well. He even congratulated them on such an exceptional performance. The next week, and the week after that they were back in his office making the same request and he let them engage again. Becoming suspicious by the forth week, he asked, “You folks ... (2020/04/15)
The elderly gentleman is about to leave the urologist’s office after getting his treatment for impotence. He goes to the secretary and asks her why the fellow who just left was given a prescription for Viagra and he got Popsicle sticks and duct tape. “Oh, that gentleman has fee-for-service insurance and you have the HMO coverage.”
____
One of the most disheartening aspects of bedside manner is how quickly loyalty goes out the window when the patient has to pay a few dollars more for your service than for the provider who belongs to their HMO. It’s not hard to ... (2020/04/06)
When asked how he deals with the ornery, miserable, nasty patient, a busy urologist relates that he tells them that their case is more involved than what he treats, and that he would like them to see another specialist in town who might be able to better deal with their problem. This way he avoids dealing with a patient who would make his life miserable. Directing the misanthropic patient to a teaching hospital or a boutique practice, where they have time to placate the difficult patient, relieves stress and burnout.
____
It is extremely difficult to go through your lifetime of prac ... (2020/03/24)
“Doctor, I’d rather have a baby than this root canal.”
“That’s fine with me, just let make up your mind so I know which way to
tilt the chair.”
____
Not everyone can have a stellar personality that encompasses all the facets of great bedside manner. Even without highly advanced social skills there are four things you can do to give a perception of good bedside manner. They are relatively easy to implement, they make patients feel important, and show that you care about them as people.
1. Follow-up Phone Calls
Calling every pa ... | |