Bedside Manner Blog

The elderly gentleman is about to leave the urologist’s office after getting his treatment for impotence. He goes to the secretary and asks her why the fellow who just left was given a prescription for Viagra and he got Popsicle sticks and duct tape. “Oh, that gentleman has fee-for-service insurance and you have the HMO coverage.” ____ One of the most disheartening aspects of bedside manner is how quickly loyalty goes out the window when the patient has to pay a few dollars more for your service than for the provider who belongs to their HMO. It’s not hard to ...

When asked how he deals with the ornery, miserable, nasty patient, a busy urologist relates that he tells them that their case is more involved than what he treats, and that he would like them to see another specialist in town who might be able to better deal with their problem. This way he avoids dealing with a patient who would make his life miserable. Directing the misanthropic patient to a teaching hospital or a boutique practice, where they have time to placate the difficult patient, relieves stress and burnout. ____ It is extremely difficult to go through your lifetime of prac ...

“Doctor, I’d rather have a baby than this root canal.” “That’s fine with me, just let make up your mind so I know which way to  tilt the chair.” ____ Not everyone can have a stellar personality that encompasses all the facets of great bedside manner. Even without highly advanced social skills there are four things you can do to give a perception of good bedside manner. They are relatively easy to implement, they make patients feel important, and show that you care about them as people. 1. Follow-up Phone Calls Calling eve ...

Two kids were trying to figure out what game to play.  One suggested, "Let's play doctor." "Good idea." said the other. "You operate, and I'll sue." ____ A Philadelphia OBGYN: “I never thought it would come to this. I no longer have a private practice. I had to sell out to the hospital once the malpractice insurance premiums got too expensive. Now they have midwives doing the deliveries, and I only come in for complications. They know they are going to get sued for just about everything that goes wrong, so they go with the flo ...

“But doctor, you pulled the wrong tooth. You pulled a perfectly good tooth for nothing.” “No I didn’t. I’m going to charge you for it.” ____ Profit should not be the prime motivator in the health-care professions, however, there is nothing wrong with selling medicine as long as the health and welfare of the patient is placed above all else. While we think of the plastic surgeon or the cosmetic dentist as the salesmen of the health-care industry, every doctor is really selling something to someone as ignoble as that sounds. Even the oncologist ...

TREATMENT HUMOR Practitioners who perform procedures that are either boring or frightening to most patients should find treatment humor extremely helpful. This material doesn’t work for simple exams or treating patients under general anesthesia. When explaining your procedure to a patient, you can get a good laugh or at least set the tone away from seriousness with this offering: DOCTOR “During this procedure there will be absolutely no pain (pause) for me and my staff.”  You emphasize absolutely. This line provides a great use of th ...

It was entertainment night at the senior center. The amazing Claude was appearing that night and the crowd waited anxiously to see the famed hypnotist. When Claude came to the stage, he announced, “Unlike most hypnotists who invite two or three people from the audience to come up and get put into a trance, I intend to hypnotize each and every member of the audience.” He removed a beautiful antique watch from his coat pocket and said, “I want each and every one of you to keep your eye on this antique watch. It’s a very special watch. It has been in my family for six g ...

A woman went to doctors the office. She was seen by one of the new doctors, but after about 4 minutes in the examination room, she burst out, screaming as she ran down the hall. An older doctor stopped and asked her what the problem was, and she explained. He had her sit down and relax in another room. The older doctor marched back to the first and demanded, "What's the matter with you? Mrs. Johnson is 65 years old, she has four grown children and seven grandchildren, and you told her she was pregnant?" The new doctor smiled smugly as he continued to write on his clipb ...

All kinds of people choose the healing arts, just like any other field of endeavor. Some of them are unsavory characters and some just make bad choices in critical areas of their lives. Patients expect a higher level of behavior from those to whom they entrust their care. ____ The research a medical doctor performed for a major drug company was called into question after he was arrested on his front lawn, brandishing a gun, naked except for underwear that hid his cocaine along with his private parts. ____ An orthodontist was convicted of molesting young girls and went to pri ...

The goal of seeking out healthcare is to resolve one problem or another. Who wouldn’t want to see the very best, most competent practitioner around? How can the image of competence be better portrayed than through exuding confidence? ____ A Dental Specialist Says I get to see the quality of many practitioners’ work. The most interesting phenomenon about how many doctors are perceived by their patients is through the confidence they exhibit. I know two fellows in particular who had enormous practices and their patients’ loved them even though they may have been ...